Hzyg Terms & Conditions — Please Read Before Use

1General Rules

Hzyg is an internationally licensed online gaming platform operated specifically for Bangladeshi players. These Terms and Conditions constitute a legally binding agreement between hzyg and its users.

By using hzyg through our website, mobile app, or any other digital channel, you confirm that you agree to these full Terms and Conditions, our Privacy Policy, and our Responsible Gaming guidelines.

• Hzyg reserves the right to update these Terms and Conditions at any time.
• Any changes will be announced on the website and communicated to your registered email address.
• Continued use of the service after any changes will be considered acceptance of the updated terms.
• Feel free to contact our support team if you need help understanding any part of these Terms and Conditions.

2Account & Registration

To register on hzyg, you must meet certain basic eligibility requirements. We are committed to providing a safe and fair gaming environment for everyone, so proper verification during registration is mandatory.

• Age Requirement: You must be at least 18 years old to register on hzyg. Any account found to belong to a minor will be closed immediately.
• Single Account: Only one account may be created per person, household, or IP address.
• Accurate Information: Your real name, address, and mobile number are required at registration. Providing incorrect information may result in account suspension.
• KYC Verification: Withdrawals above a certain amount require identity verification via national ID card or passport.
• Password Protection: You are responsible for keeping your account password confidential. Sharing your password is not permitted.

If you notice any unauthorized activity on your hzyg account, contact us immediately. You remain responsible for all activity on your account unless you have notified us.

3Deposit Policy

Depositing on hzyg is easy and secure. Add funds to your account in seconds via bKash, Nagad, or Rocket. Keep the following in mind when making a deposit:

• Minimum deposit amount is BDT 500.
• Deposits are typically credited to your account within 1–5 minutes.
• No additional charges are applied to deposits.
• Only deposit from a mobile banking account registered in your own name.
• Deposits from third parties are not accepted and may result in account suspension.
• Hzyg will never ask you to send deposits to a personal phone number.

4Withdrawal Policy

Withdrawing your winnings on hzyg is straightforward. However, a few rules apply to ensure security and prevent fraud:

• Minimum withdrawal amount is BDT 1,000.
• Withdrawals are typically processed within 15–30 minutes.
• The daily maximum withdrawal limit is determined by your account level.
• Withdrawals above a certain amount may be delayed if KYC verification has not been completed.
• Withdrawals can only be made to the same payment method used for the deposit.
• Specific wagering requirements must be met before bonus funds can be withdrawn.

If a withdrawal request appears unusual, hzyg will complete a review and process it within a maximum of 72 hours. Our support team may contact you during this time.

5Bonuses & Promotions

Hzyg regularly offers exciting bonuses and promotions. Each bonus comes with its own terms that must be met. Please read the relevant conditions carefully before accepting any bonus.

• Welcome Bonus: New members receive a special bonus on their first deposit. This bonus is available one time only.
• Wagering Requirements: Bonus funds cannot be withdrawn directly. They become withdrawable only after the required number of wagers have been placed.
• Validity: Every bonus has a set expiry date. Any unused bonus will be automatically cancelled upon expiry.
• Game Restrictions: Some bonuses are only valid on specific games. The eligible game list will be stated in the bonus details.
• Multiple Bonuses: Multiple bonuses cannot be used simultaneously unless explicitly stated otherwise.

6Gaming Policy

All games on hzyg are conducted in a fully fair and transparent manner. Our core gaming policy is to ensure an equal and level playing field for every player.

• All games use certified RNG (Random Number Generator) technology.
• Hzyg has no ability to interfere with or alter game outcomes.
• The RTP (Return to Player) percentage for each game is listed in the game information.
• All dealer activity in Live Casino games is recorded on video.
• If a game is interrupted due to a technical issue, hzyg will resolve it in accordance with its established policy.
• Any dispute regarding a game outcome must be reported to support within 48 hours.

7Prohibited Activities

Certain activities are strictly prohibited on hzyg to maintain a fair environment. Any of the following violations will result in immediate account closure and possible forfeiture of your balance:

• Operating multiple accounts
• Providing false information to claim a bonus
• Hacking or unauthorized access to game software
• Using the platform for money laundering purposes
• Operating an Account on Behalf of a Third Party
• Using automated bots or software to play games
• Abusive behavior toward other players or staff
• Use of stolen payment information

8Account Closure & Suspension

Hzyg reserves the right to suspend or permanently close accounts under the following circumstances:

• Any violation of the terms and conditions.
• Evidence of suspicious financial transactions or fraud.
• Failed KYC verification or submission of false information.
• Evidence of being underage.
• Regulatory authority or legal order.

If your account is closed, any valid balance (excluding bonuses) will be returned to you. You may also contact our support team at any time to close or temporarily deactivate your account.

9Responsible Gaming

Hzyg believes gaming should be a fun and enjoyable activity. We want every player to game responsibly and stay in control. That's why hzyg provides dedicated responsible gaming tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Automatic game cutoff when losses exceed a specified amount.
• Session Timer: A session reminder to let you know how long you've been playing.
• Cooling-Off Period: Take a temporary break from 24 hours up to 30 days.
• Self-Exclusion: Long-term account deactivation.

If you notice any signs of gaming addiction, please contact our support team immediately. For more information, visit our Responsible Gaming View page.

10Dispute Resolution

For any disputes or complaints, hzyg follows the process below:

• As a first step, please contact our support team via live chat or email.
• We aim to resolve general complaints within 24–48 hours.
• Complex issues will be resolved within a maximum of 7 business days.
• If our support team is unable to resolve your issue, you may escalate your complaint to our licensing authority.

11Changes to Terms

Hzyg reserves the right to modify, amend, or update these Terms and Conditions, in whole or in part, at any time. When changes are made:

• Updates will be published on the Terms and Conditions page of the website.
• A notification of the change will be sent to your registered email address.
• For major changes, at least 7 days' notice will be given before they take effect.
• Continued use of the service following any changes constitutes acceptance of the new terms.

We recommend checking this page regularly. The "Last Updated" date at the top of the page will let you know whether any recent changes have been made.

12Contact

If you have any questions or feedback about these Terms and Conditions, please contact our support team. hzyg's support team is available in Bangla 24 hours a day, 7 days a week.

Summary of Key Terms

• hzyg users must be at least 18 years of age.
• Each individual may hold only one account
• Deposits and withdrawals must be made from an account registered in your own name.
• Please read the wagering requirements carefully before claiming any bonus
• All games are RNG-certified and regularly audited
• Report any dispute to support within 48 hours
• Responsible gaming tools are always available free of charge
• You will be notified by email of any changes to the terms